Elements and Performance Criteria
- Prepare for radio communications signals monitoring
- Prepare for given work according to relevant legislation, codes, regulations and standards, including OHS issues and possible hazards
- Identify the specific triggers that lead to the need for monitoring activities
- Determine monitoring coordinates as a result of a client complaint
- Determine the extent and nature of the communications problem through desktop research and relevant information
- Enter necessary details into the appropriate work management system
- Plan and organise monitoring activities
- Determine monitoring activities and responsibilities according to organisational requirements
- Determine procedures, timeframes, resources and equipment requirements for self and others according to organisational and task requirements
- Obtain resources and equipment and prepare according to organisational and task requirements
- Identify communication strategies to make clients aware of their obligations under relevant legislation, codes, regulations and standards according to organisational policy and procedures
- Update and review procedural and information guides as required
- Implement risk management strategies as required according to set procedures and timelines
- Undertake monitoring
- Carry out monitoring activities according to organisational and legislative requirements, including OHS
- Use and maintain resources and equipment according to organisational and task requirements
- Identify and confirm communications and/or interference problems
- Locate position and source of communications and/or interference problems
- Identify the organisation responsible for the communications and/or interference problems
- Undertake compliance analysis of unlicensed, unauthorised and non-standard equipment if appropriate
- Provide advice to operational and technical subordinate officers according to organisational policy and procedures as required
- Act on non-compliance
- Provide information to client and take action as a result of failure to achieve compliance according to organisational guidelines and legislative requirements based on the seriousness of the possible breach
- Identify contraventions of compliance requirements and report recommended action according to organisational policy and procedures
- Refer serious or complex situations for advice or resolution according to organisational policy and procedures
- Use relevant collection methods to gain information and evidence about elements of each offence to be prosecuted and provide according to legislation, procedures and rules of evidence
- Conduct and fulfil court attendance requirements in compliance with organisational guidelines as required
- Ensure case is finalised according to court outcomes and organisational guidelines
- Provide reports and information
- Interpret requirements of relevant legislation and provide information and advice on technical and operational matters
- Advise clients affected by outcomes within limits of privacy legislation
- Maintain records and prepare and provide reports according to organisational requirements
- Update any compliance management systems with relevant findings and outcomes